The Driver From HELL!!!!

Hello HP Total Care helpdesk person,

In addition to my failed attempts described in the previous mail to you, I have now tried three times to un-install and re-install the HP drivers - without success: 

First, I downloaded the driver for Win XP 64-bit and un-installed the remaining HP-programs on my PC. Then I deleted the folder "Digital Imaging" from "C:\Program Files\HP", rebooted the system and installed the freshly downloaded driver. When the installation was almost complete, an error message popped up saying "C:\Windows\System (or something similar, I forgot to write it down) has caused a problem and the PC will restart in 60 seconds", counted down and finally restarted - still without finishing the installation of the HP driver.
The full name of the file I downloaded is: "AiO_071_000_201_000_CDA_Default-Full_Network_Euro3_64.exe"

Second, I un-installed everything again and found I had missed deleting the folder "Digital Imaging" in "C:\Program Files (x86)\HP", so I deleted it as well as double checking the "Digital Imaging"-folder was deleted from C:\Program Files\HP". Rebooted and used the same download as the first time to try installing it again. This time, the installation seemed to be successful, but there was no message saying "Installation complete" or confirming it had been done properly. As I opened the HP Solution Center, I got the error message: "No HP devices have been detected. HP Solution Center will close now." Also, somewhere along the way the following error message, titled "Found new hardware wizard" appeared during the installation: "Cannot install this hardware. There was a problem installing this hardware: HP Photosmart 3200 Series. An error occured during the installation of the device. The printer driver is unknown. Click Finish to close the wizard." I also checked the "Printers and Faxes"-folder, but the only printer there was Microsoft XPS Document Writer. 

The third time around, I used the link provided in your previous mail and got the following error message: "The Operating System on this computer is not supported. The installation cannot continue until this is resolved. Current OS: Windows XP 64 bit. Supported: Windows 98 (or Windows 98 Second Edition), Windows Millennium Edition, Windows 2000, Windows XP. Action required: Click Cancel to exit this software installation. Install this product on a computer that is running one of the supported Microsoft operating systems or refer to your computer's documentation for information on upgrading your computer's operating system."
The full name of the file you suggested is: "aio_support_en@mail.support.hp.AiO_071_000_201_000_CDA_Default-Full_Network_AmericasEuro1com.exe"

As you are probably aware of by now, this has been a long and annoying process - especially because the printer driver worked quite well before I moved (see previous mail) and the fact that you provided the wrong driver. I wrote two times that I use the 64-bit version of XP and the helpdesk employee should have paid more attention to that vital detail. This time around I expect my problem to be answered by someone familiar with the 64 bit version of XP and its tendency to have problems with drivers. 

Also, you would do good in noting that XP 64 bit-users have two Program Files-folders. One at C:\Program Files for programs compatible with 64 bit, and one at C:\Program Files (x86) for programs not compatible with 64 bit. The driver seems to use both paths to create a HP-folder.


Thank you for helping me solve my problem.
Sincerely,
Toonoisy's real name