mandag 15. september 2008

The Driver from HELL!!!! [part 3]

Hello [some guy],

I have now followed your steps, and again to no success.
I have used the numbering you provided to keep a logical order.

The first attempt:
1. Disconnect the USB cable from behind the computer.
 - The HP printer was disconnected and turned off.

2. Uninstall using the downloaded file
- I could not find the folder 'HP Web Release' in c:\windows\temp and thus became unable to finish this step

3. Delete the Imaging folder.
- Could not find the 'Imaging' folder in C:\Program Files nor in C:\Program Files (x86). 
- Could not find the 'Imaging' folder in the Register Editor

4. Disable Firewall and Anti-Virus software from Windows XP.
- Disabled both

5. Reinstall the software.
- Downloaded and installed the driver you provided. The installation stalled at two points: 1) The main installation window read "Waiting for setup to finish" (Step 5/8). A new window popped up saying "Cannot install this hardware. There was a problem installing this hardware: HP Photosmart 3200 Series. An error occured during the installation of the device. The printer driver is unknown. Click Finish to close the wizard." At this time, the printer had been connected, turned on and was busy maintaining itself (indicating it on its display and making mechanical noises). Some time after I clicked "Finish" in the new window, the installation program confirmed that the printer was installed successfully and continued its progress. 2) The installation program seems to hang at "Configuring your product" (Step 4/4 of that part, 96% of the entire installation). The KBps declines at about 1 KB pr sec from over 500 KBps to about 200 KBps, before the installation window disappears without any confirmation that installation is complete. I have also mentioned this before, but this time I happened to watch as it disappeared.

The second attempt:
I un-installed the HP programs using "Add or Remove Programs". The results were identical to the first attempt except from these points:

- Logged in as THE Administrator, and not with an admin account.
- Found the 'Imaging' folder in C:\Program Files (x86). Deleted it.
- Found the 'Imaging' folder in the Register Editor, after also opening the HP folder. Deleted it. There were several other folders within the HP folder too, but I left them un-deleted.

The third attempt:
Did not un-install using "Add or Remove Programs". I could still not find the 'HP Web Release' folder in c:\Windows\temp, and thought it unneccessary to try the installation again - as nothing could be done differently from the first and second attempt.

My private and probably-not-accurate conclusion:
It seems the printer is too busy maintaining itself when the installation program tries to communicate with it. This results in the program giving up, blaming the 'unknown driver' and sending a false message to the rest of the program saying "Everything is OK, continue". As the installation program tries to configure the printer (which, it seems, has not been installed properly), it does not know what to do, stalls for time and eventually collapses while whistling an innocent tune and walking away casually (pretending nothing happened). 

Hope this helps in analyzing my problem. I am impressed at how quickly you reply to my emails, and it is my own time restraints that keeps me from replying just as quickly. Well done, HP! :-)

Sincerely,
Toonoisy's real name

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