Hello HP Total Care.
I have read the instructions given in your link and that link does not help my situation, but it does make it clear that some important files are missing. Description of my findings:
"Solution one" did not work. Still no printer.
The "Solution two" provides the exact same prosedure as I have been performing about 11 times already. There is still no HP printer listed, even though I have re-installed the updated driver 11 times.
"Solution three": the Digital Imaging Monitor is up and running. However, the process "HPQSTE08" is not listed in the Task Manager nor in the System Configuration Utility.
"Solution four": The "HPZPML" driver is not listed in the Services window.
"Solution five": This procedure has been followed 11 times, still no improvement (see several previous mails)
Hope this helps in solving my problem!
Sincerely,
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